Return Policy for Products

Eligibility for Returns:

• We accept returns of products within 30 days of the receipt of your order.
• To qualify for a return, items must be in the original condition as received, unused, and in their original packaging.

Exchange Process:

• To exchange a product, please return the original using the standard return procedure and place a new order for the replacement item.

Return Shipping Address:

• Please send returns to: PO BOX 3025 Whitten Road, Lakeland, FL 33811.

Handling Damaged or Defective Items:

• If your item arrives damaged or defective, contact us immediately at support@rootviva.com.
• Include details of the damage or defect along with your order number for prompt assistance.

Refund Procedure:

• After we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed promptly, with credits applied to your original payment method.
• Allow 1-2 business days for the refund to appear. If it doesn’t, please contact Customer Service at support@rootviva.com.

Policy Updates and Contact Information

Policy Changes:

• We reserve the right to update this Return Policy as needed to reflect changes in our practices or due to legal and regulatory requirements.

Contact Us:

• For any inquiries or issues related to this Return Policy, please reach out to us at support@rootviva.com. We’re here to help with any return-related questions or concerns.